What CAMs & Property Managers Should Look for in an Elevator Service Contract
Maintaining elevators is essential to keep them working seamlessly and ensure ease of movement within a building. As a CAM (Common Area Maintenance Manager) or property manager, it’s important to carefully choose your elevator service provider to keep operations running smoothly. Here’s a comprehensive checklist to help you evaluate and choose the best elevator service contract for your property.
1. Service Coverage
All service contracts are different so before signing a contract you must ensure that you completely understand what exactly is covered in it. Check whether it includes periodic inspections and preventative maintenance. This is vital as a well-maintained elevator has a lower chance of breaking down. See if it covers replacement parts and labor. Clarifying this beforehand helps avoid unexpected expenses. You must try to look for a contract that offers 24/7 emergency support.
2. Response Times
Elevators can malfunction anytime and in such situations, timely action matters the most. You must check how quickly the provider responds to urgent issues. A dependable company should have technicians on-site within a few hours. Try to look for a company that offers round-the-clock emergency support, even on weekends and holidays. This is especially important for residential and buildings with high traffic.
3. Transparent Pricing
The pricing structures of elevator service contracts should be clear. Some companies charge a flat monthly rate for all services, while others bill every visit or per hour. Check if any part replacement is included in the costs or if you will be charged separately. Look out for annual price increases in contracts and make sure they are reasonable and justified.
4. Regulatory Compliance
Choose an elevator service provider that complies with all local, state and national safety standards. Opt for a company that employs certified technicians with proper licensing to work on elevators. Make sure they meet all elevator code requirements and ensure compliance with safety laws during routine inspections. This is important as failing to meet compliance standards can result in hefty fines, liability issues and safety risks for elevator users.
5. Contract Length
The duration of elevator service contracts can range from short-term to long-term contracts. While long-term contracts usually help make more cost savings, before signing a contract you must make sure you are completely satisfied with the services. You should check the termination policy and look for an easy cancellation policy so that in case you are unhappy with their services in the future, you can easily terminate the contract without excessive penalties.
6. Reputation & Customer Service
Before signing a contract you should check the online reviews of the company. Take a look at customer testimonials and feedback to get a better understanding of their service quality. You must choose a company that has a good reputation and provides reliable and quick customer support.
Choose General Elevator Solutions
Looking for a reliable commercial elevator service in Sarasota County FL? Contact General Elevator Solutions for dependable elevator maintenance solutions. We offer comprehensive maintenance plans, quick emergency response and expert services tailored to your needs. Visit our website to learn more about our services.
